Version 6.x

Category: Troubleshooting, Version 5.x, Version 6.x

If SimpleSYN cannot establish a connection, please note the following:

  • Installation and execution
    Make sure SimpleSYN is installed and running on both the client and server computers.
  • Correct configuration
    One computer must be configured as the SimpleSYN server, and the other PCs as SimpleSYN clients.
  • Use the same major version
    All computers must be using the same major version of SimpleSYN (e.g., version 6.x). Different major versions (e.g., 5.x and 6.x) are incompatible. You can find the version number in the main window under "Information."
  • Internet connection
    All computers must be connected to the Internet.
  • Check the date and time
    Check that the Windows time, time zone, and date are set the same on all computers.

If these requirements are met, check the "Status" message on the client.

If the client displays "not connected":

  • Open SimpleSYN on the server and go to "Options" to display the server ID.
  • Open SimpleSYN on the client and go to "Options > Connect to a different server."
  • Enter the server ID there.
  • Save the settings.

If the client displays "Authentication failed":

  • Open SimpleSYN on the server.
  • Go to "Synchronization Settings > Manage Users."
  • Select "All Users", assign a new password, and save the page.
  • Open SimpleSYN on the client.
  • Go to "Options" and make sure:
    • "Default" is selected for "Login."
    •  In the "Password" field, enter the new password you assigned on the server.
    • Save the settings.

Category: Troubleshooting, Version 5.x, Version 6.x

How to activate the Outlook add-in in SimpleSYN:

  1. Open the SimpleSYN main window on your PC.
  2. Go to “Options” and then to “Advanced Options.”
  3. Check the box for “Enable Outlook Add-In.”
  4. Save the settings.
  5. Then restart SimpleSYN.

Additional note:
Open Outlook and go to “File” > “Slow and deactivated COM Add-Ins.”
Check if the SimpleSYN add-in has been disabled there. If so, please re-enable it.