Support
Do you have questions or need help? We're here for you! On this page, you'll find answers to frequently asked questions, helpful guides, and our support form for individual requests.
Information:
Our support team will be on a short break from December 22, 2025, to January 9, 2026.
Please use our FAQ section during this time.
There you will find many helpful solutions, especially in the troubleshooting section.
Starting January 10, 2026, we’ll be available for you as usual.
Thank you for your understanding.
We wish you and your family a Merry Christmas and all the best for the New Year!
Your SimpleSYN Team
Before contacting support please note the following
- Install the latest updates for SimpleSYN Standard/Business v6.x or SimpleSYN Mobile v3.x.
- Updates for older main versions can be found here
- Install the latest Microsoft Windows® and Microsoft Office® updates.
- Make sure your system meets the requirements for our products:
- Many questions are often already answered in the FAQ section.
Be sure to take a close look at the troubleshooting section.
- Classic Outlook is supported, not the new Outlook app. More info
- If you want to cancel a SimpleSYN Mobile subscription, click here