Support

The SimpleSYN-Team has a strong interest in providing you with a fully functioning product. If you should still encounter a bug or glitch of any kind please inform us immediately. This way we can address the problem with the next update, so that SimpleSYN is steadily improved.

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Information:

Only affects customers of a SimpleSYN Mobile subscription order (monthly or annual payment):

Due to unreliability on the part of our payment provider Digital River GmbH, we were forced to stop billing subscriptions there. Your subscription will be automatically canceled in the next billing period. We are currently converting our shop systems.

We will inform you by email so that you can continue to use SimpleSYN Mobile. If you have any questions, please contact us. Thank you for your understanding.

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SimpleSYN Mobile Version 2 released. More information
Switch to SimpleSYN Standard/Business Version 6 now and secure a discounted upgrade. More information

Before contacting support please note the following:

  • Make sure that you have installed the latest updates for SimpleSYN Standard/Business v6.x or SimpleSYN Mobile v2.x. Updates for older main versions can be found here.
  • Make sure you have the latest Microsoft Windows® updates and Microsoft Office® updates installed.
  • Make sure that your computer fulfils the necessary system requirements for our products.
  • We recommend checking the FAQ section and the troubleshooting page first.
  • If you want to cancel a SimpleSYN Mobile subscription, then click here.

Support form